Q1:Can l get samples?
Yes, it’s our pleasure to provide samples to you for testing. We usually provide exiting model samples for free. If you want to get customized samples, we will charge a little. However, samples charge will be refunded when you place order.
Q2:How long is the sample lead time?
For existing model samples, it takes 2-3 working days. If you want samples with your own designs, it takes 7-15 days or even longer. Let’s discuss case by case.
Q3:What colors are available for coating or painting?
Any colors with Pantone code. We have rich experience in matching colors with Pantone Matching System, so you can just tell us the Pantone color code you want and then we handle the others. If you have no idea on Pantone code, we will recommend some popular colors to you.
Q4:How to order custom color products?
Since many new customers come to ask this question every week, we have written an article to answer this question. Please refer to the link below: Guide to Purchase Custom Ceramic dinnerware.
Q5:How long is the production lead time?
Normally It takes 30-45days.
Q6:What information do you need if l want to order models with our own design?
Tell us you requirement or provide your design in JPG, doc, AI, cdr or PDF format. Our in house designer will work out 3D drawing for your final approval/confirmation. Or just send us the product URL from Amazon or your potential competitor’s website and your idea, we will handle all other jobs.
Q7:What makes EKA different from other bottle companies?
EKA has a long history in the ceramic industry. We have a strong in house research and development team. Since our establishment we have developed many products that are unique, indispensable and irreplaceable. You can be sure that EKA has the best and newest models in the industry.
Q8:What are EKA office hours?
We are available in the office from Mondays to Fridays from 8:00 am to 6:00 pm. A highly trained manager will be available to receive your call and help you in everything you need. You can write to info@ekaceramic.com. We reply each inquiry within 24 hours.
Q9:How can I get samples in order to make reviews on Blog/YouTube/Facebook?
If you would like to get samples from us in order to make reviews, please contact our Sales / Branding department at info@ekaceramic.com.
Q10:How can l become EKA global partner?
Please Contact Us through our official email or phone number so you can receive further information on how to become EKA Global Partner.
Q11:What is your payment term?
T/T 30% deposit after order signed and 70% against copy of B/L.
L/C at sight is acceptable too.
Q12:Can l pay via Paypal when order amount is small?
Yes, you can make payment via Paypal for small orders. We do have Paypal account.
Q13:How can l purchase EKA products with private label?
It’s very easy to purchase our products with your private label/logo. Send an email to info@ekaceramic.com. Our experienced Sales Manager will provide complete service and guide you.
Q14:What is the difference between ceramic, bonechina and porcelain?
Please refer to the following introductory blog on raw materials about dinnerware.
Q15:Can Eka Ceramic be customized as business / corporate gifts?
Yes, sure.Eka Ceramic customized with your logo and brand colors are great gifts for office employees, students, event attendees and clients, and make your business top-of-mind. They are an impressive addition to gift baskets.
Click and read more about EKA ceramic corporate gift program.
